Good Doctor and iziklaim are collaborating to maximize the benefits of digital outpatient care for health insurance participants and corporations.
- Good Doctor Technology Indonesia (Good Doctor) supports iziklaim’s commitment to improving services for health insurance participants and corporations (Participants) by utilizing digital technology.
- With this collaboration, Good Doctor’s telemedicine services, including teleconsultations and medication delivery, can be accessed by participants using iziklaim to facilitate their outpatient claims.
- The technological innovation in Good Doctor’s healthcare services and iziklaim’s insurance claim process meets the participants’ needs for convenience, practicality, and speed, aligning with today’s lifestyle.
Jakarta, September 5, 2023 – To achieve the vision of “One Doctor for Every Family in Indonesia,” Good Doctor continues to expand its collaborations. This time, Good Doctor partners with iziklaim, a web-based claims management company that simplifies the process of health insurance claims for corporate participants. This Business-To-Business (B2B) partnership with insurance companies is crucial as this business is the second-largest payor after the Health Social Security Agency (BPJS Kesehatan).
A survey conducted by consumer insights service provider Populix to 1,041 respondents across several islands in Indonesia showed that 73% consider having health insurance important. The findings from this January 2023 survey reveal that most Indonesians with insurance have health coverage, either through personal funding or as a company benefit. The survey, conducted to understand Indonesian perceptions and behaviors towards health and life insurance products, also indicates that digital services and a quick, accurate claims process are important factors for respondents when choosing insurance.
Chief Operating Officer of PT Good Doctor Technology Indonesia, Dieter Lynton Kurt Werwath, stated, “We appreciate the trust iziklaim has placed in us to provide telemedicine services for health insurance participants using the iziklaim web-based claims system. We believe that our technology-based healthcare services can maximize the outpatient benefits for health insurance participants because they can have more consultations with our doctors. This collaboration also shows that technological innovation can meet the insurance participants’ desire for quality healthcare services at affordable prices through the Good Doctor app and the convenience of claiming outpatient benefits through the iziklaim website.”
To access telemedicine services, health insurance participants via iziklaim only need to link their insurance cards with the Good Doctor app. Once connected, participants can have teleconsultations with general practitioners and specialist doctors anytime and anywhere, removing barriers to accessing healthcare. Don’t wait until you are sick to have a teleconsultation. If you feel symptoms, it’s best to have a teleconsultation immediately so that you can receive the right treatment before the illness worsens, which would lead to higher medical costs. Prolonged serious illness not only affects the person but also the lives of those around them. Teleconsultations can also be used to obtain a healthy lifestyle from trusted experts tailored to each participant’s needs. Another comfort participants will experience is receiving medicine or vitamins at their residence about an hour after the teleconsultation.
Chief Operating Officer of iziklaim, Alan Makagiansar, “We always improve our services to clients by innovating technology. With iziklaim, participants can directly claim their outpatient benefits easily and quickly. Our electronic claims system enables participants and healthcare providers to know the outpatient limits of participants, so they no longer need to contact the insurance company. Another service improvement we have made is collaborating with Good Doctor so that insurance participants can enjoy telemedicine services such as teleconsultations and medication delivery, which can maximize their outpatient benefits. With this partnership, health insurance participants can receive healthcare services and claim outpatient benefits without being limited by time and place.”
The partnership between Good Doctor and iziklaim also eliminates people’s reluctance to have health insurance due to expensive premiums and complicated insurance claim processes. Now, there are insurance companies offering separate outpatient insurance products. Outpatient health insurance with affordable premiums can be an option for those who want to protect themselves but have financial limitations. Especially if the outpatient benefits include telemedicine services, so insurance participants can maximize their outpatient benefits because the costs of teleconsultations and medication delivery are cheaper. In addition, participants do not need to spend on transportation and save energy for traveling to and from offline health facilities and queuing for medicine just for minor illnesses that can be handled by telemedicine.
The complicated and exhausting claim process of filling out and attaching various documents and calling the insurance company to inquire about outpatient limits is simplified with iziklaim, which connects insurance participants with healthcare services. This web-based electronic claims system can track insurance claim transaction reports, so when insurance participants utilize outpatient insurance, healthcare providers no longer need to contact the insurance company because everything is already connected through iziklaim.
Technological innovation in healthcare services and the insurance claim process adds facilities to health insurance that provide convenience and comfort for its participants and align with today’s lifestyle.