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Tangerang, [Release Date] – LGI (Lippo General Insurance) continues to innovate in its health insurance services by introducing new digital features through the eBenefit Health application. LGI Director, Gilbert Naibaho, stated that this is a testament to LGI’s commitment to continuous digital innovation to enhance Customer Experience, providing added value for customers. The digital ecosystem developed so far has had a positive impact on business growth in a dynamic market and aligns with the innovation culture of Hanwha’s headquarters in Seoul.
At the beginning of 2024, LGI launched two new digital features in the eBenefit Health application:
- LGI EAP (Employee Assistance Program) – a mental health service in collaboration with Naluri.Life.
- OP365 – a 24/7 telemedicine service that allows up to 365 online consultations per year, developed in collaboration with Good Doctor.
OP365: Online Outpatient Access 365 Times a Year
LGI introduces the OP365 feature, adopting a subscription-based model. Customers with OP365 benefits can consult online with professional doctors 365 times per year, with services available 24/7. Additionally, customers receive prescribed medications delivered directly to their addresses.
To provide OP365, LGI collaborates with Good Doctor Technology Indonesia (Good Doctor) as its partner.
This is not the first collaboration between LGI and Good Doctor. Both companies share a vision of delivering high-quality, accessible healthcare services, leading to their partnership in launching OP365.
Danu Wicaksana, Chief Executive Officer of PT Good Doctor Technology Indonesia, stated:
“We support LGI’s efforts in leveraging technology to enhance high-quality healthcare services for their customers. We believe that with Good Doctor’s top-tier telemedicine services, LGI’s goal through OP365 can be achieved, proving that health technology can improve public health in a fun and modern way.”
About PT Lippo General Insurance Tbk (LGI)
LGI is a general insurance company that has been operating for 40 years, serving individual and corporate customers with various innovative insurance solutions, including Health, Property, Motor Vehicle, Marine Cargo, Engineering, Liability, and Personal Accident Insurance.
LGI supports financial digitalization through its eBenefit Health and eBenefit General applications. The company has obtained ISO 9001:2015 certification for Health Services Operations and ISO 27001:2013 for Information Security Management System of Internal Data Center Infrastructure Operations.
Recognized as a trusted insurance company, LGI has achieved assets of over IDR 2.9 trillion and a solvency ratio (RBC) of over 180% as of the end of 2022—far exceeding the government’s minimum requirement of 120%.
LGI has received numerous awards from Media Asuransi, SWA, Business Digest, and other organizations. It is also part of Hanwha, a global company from South Korea.
About Good Doctor Technology Indonesia
Good Doctor Technology Indonesia (Good Doctor) is a technology-based integrated healthcare provider with the vision of “One Doctor for Every Family in Indonesia.”
Good Doctor collaborates with Grab to offer integrated telemedicine services through GrabHealth powered by Good Doctor, with the mission of providing quality healthcare access for users in Indonesia.
With support from:
- 6,000+ registered doctors
- 4,000+ trusted pharmacies, hospitals, and health laboratories
- 100+ cities across Indonesia
Good Doctor is an official partner of the Indonesian Ministry of Health, the Ministry of Communication and Informatics, and the National Disaster Management Agency (BNPB) in accelerating the COVID-19 response since March 2020.
After successfully partnering with Grab Indonesia to provide healthcare solutions, Good Doctor launched its standalone app in March 2021, reinforcing its commitment to advancing app-based healthcare services and building a digital health ecosystem.
Good Doctor provides comprehensive 24/7 healthcare solutions, including:
- Medical Consultation services
- E-commerce for Medicine & Health Products, partnering with 4,000+ pharmacies, hospitals, and laboratories
- Health Articles, offering doctor-curated content on health, tips, and lifestyle
As a leading online healthcare platform, Good Doctor features thousands of medical specialists across 26 different clinical specialties, alongside thousands of general practitioners.
Good Doctor’s app is available for free download on Google Play Store and iOS App Store.
Visit us at www.gooddoctor.co.id.